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FAQS

Shared Hosting

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Do you charge for stopped bare metal servers?

Yes, servers in a "stopped" state continue to reserve the machine for your use and therefore incur charges until you release this server. If you wish to no longer accumulate charges for a server, please use the DESTROY button in the customer portal.

In what timezone are start and end times on my invoice?

Invoices for cloud hosting services prior to January 1st 2017 00:00 UTC represent start and end times in the United States Eastern Standard Time zone. All invoices after this date will reflect start and end times in UTC.

How am I billed for my instances?

All servers on your account are billed hourly up to the monthly rate cap. The hourly rate is determined by dividing the monthly rate by 672 hours (28 days). If your server is online for more than 672 hours in a calendar month, you will only be billed the monthly rate. Accumulated charges are invoiced to your account on the 1st of every month.